ITRCC ensures customer data protection amid E-ZPass toll phishing/ smishing scams.
In light of recent phishing/ smishing scams targeting customers of various toll road agencies, the ITR Concession Company LLC (ITRCC), the maintainer and operator of the Indiana Toll Road, wishes to remind its customers that it does not send text messages requesting sensitive information such as passwords, payment information, or account numbers.
Scammers have been using fraudulent text messages to deceive individuals into providing payment for unpaid tolls. These messages may appear to be from toll road agencies with links to pay a toll. If you receive a text message that seems suspicious or asks for sensitive information, do not click on the link, or respond to the message.
Indiana E-ZPass account holders can contact ITRCC Customer Service at (574) 675-4010 to verify the authenticity of any message. Representatives are available via phone Monday – Friday 9:00 a.m. to 5:00 p.m., and 9:00 a.m. to 2:00 p.m. for walk-in assistance. Customers should always go to www.indianatollroad.org to manage their accounts or pay tolls.
This phishing/ smishing scam is part of a series of smishing scams that the FBI is aware of. The FBI recommends individuals that receive the fraudulent messages do the following:
- File a complaint with the IC3, www.ic3.gov, be sure to include:
- The phone number from where the text originated.
- The website listed within the text.
- Check your account using the toll service’s legitimate website.
- Contact the toll service’s customer service phone number.
- Delete any smishing texts received.
- If you clicked any link or provided your information, take efforts to secure your personal information and financial accounts. Dispute any unfamiliar charges.
Security and privacy are top priorities for the safety of customers at ITRCC, as the Company remains committed to ensuring that your personal information remains protected.